Booking date and time changes are subject to vehicle availability. Please contact us with your reservation number.
※ Kindly contact us prior to your scheduled pick-up time. We may not be able to accommodate any last-minute time change requests made on the day without prior notice.
Changes might be unavailable during peak seasons due to limited vehicles, so please consult us as early as possible.
Frequently Asked Questions
Answers about reservations, payment, insurance and store procedures.
You can choose credit card payment or payment at the shop.
Please prepare an identification document, your reservation number, and an international driving permit if required.
Meeting locations differ by shop. Please check the guidance after booking.
Cancellation rules vary depending on the reservation.