Privacy Policy
Effective Date: July 24, 2026
【Official Company Name】(hereinafter referred to as “Company”) handles customers’ personal information collected via the Relax Rent a Car website and rental car reservation service (hereinafter “Service”) in accordance with the terms below.
1. Information We Collect
Within the scope necessary to provide our Service, we may collect the following information:
- Full name
- Email address
- Phone number including country code
- Country/region of residence
- Preferred language
- Number of passengers
- Desired vehicle type, store location, pick-up & return date/time
- Optional services, insurance and other reservation details
- Inquiry messages and remarks
- Reservation number, reservation status, rental fees and payment records
- Driver’s license and other documents required for rental procedures
- IP address, browser data, device information, access timestamps and access logs
- Cookies and other technical data required for website operation
Except where permitted by applicable law, we will not collect personal data beyond the purposes stated herein.
2. Purposes of Use
Collected information will be used for the following purposes:
- Accept reservations, verify identity and confirm booking details
- Confirm vehicle availability, store allocation, rental period and charges
- Process reservation approval, modification, cancellation and refunds
- Manage vehicle handover, return and on-site payment
- Send notifications regarding booking confirmation, changes and cancellation
- Respond to customer inquiries and provide support
- Handle accidents, breakdowns, traffic violations and compensation issues
- Prevent unauthorized use, identity spoofing and nuisance behavior
- System maintenance, service improvement, security management and usage analysis
- Comply with requests from laws, administrative authorities or courts
- All incidental operations related to the above purposes
3. Disclosure to Third Parties
We shall not disclose personal information to third parties without your consent, except under the following circumstances:
- Required by applicable law
- Necessary to protect life, physical safety or property and consent cannot be obtained in advance
- Required to cooperate with official government duties
- Disclosed to affiliated stores, insurance providers, roadside assistance and partners within limits necessary to fulfill reservations, accident handling and insurance procedures
- Business transfer together with personal information in succession of business operations
4. Outsourcing of Operations
The Company may outsource website management, server hosting, email delivery, reservation administration and data storage to external service providers.
We will properly select contractors and supervise secure handling of personal data.
5. Cookies and Access Logs
This website uses Cookies to operate reservation functions, retain language preferences, maintain security, analyze usage and improve services.
You may disable Cookies via browser settings; however some website or booking functions may no longer work properly.
IP addresses, browser information and access timestamps are recorded as access logs to prevent unauthorized access and maintain stable service.
6. Data Retention Period
Personal information will be retained for periods required to fulfill service purposes as well as accounting, taxation, accident resolution and dispute settlement required by law.
When storage is no longer necessary, data will be deleted or anonymized following legal standards and internal policies.
7. Security Measures
We implement reasonable safeguards including access control, authentication, encrypted transmission and backups to prevent unauthorized access, leakage, loss, damage and tampering of personal information.
8. Request for Disclosure, Correction and Deletion
Subject to applicable law, you may request notification of usage purposes, disclosure, correction, addition, deletion, suspension of use or suspension of third-party disclosure of your personal data held by us.
Identity verification may be required for applications. We may decline requests for data that must be retained by law, required to fulfill contracts or resolve accidents and disputes.
9. External Links
This website contains links to external websites. Please refer to the privacy policy of each external website for their data handling practices.
10. Revision of this Policy
The Company may revise this Privacy Policy due to legislative updates or service adjustments.
Major revisions will be announced on the website. Updated terms take effect upon publication.
11. Contact Us
For inquiries regarding this policy and personal information handling, please visit our contact page or reach out to your rental store.
Contact Page: https://www.relax-carrental.com/contact/