Cancellation & Refund Policy

Last Updated: July 24, 2026

This policy sets out the terms for modifying or cancelling rental car reservations made with our company.

1. How to Modify or Cancel

If you wish to change or cancel your reservation, please contact us via our inquiry form as soon as possible.

Inquiry Page:
https://www.relax-carrental.com/contact/

2. Cancellation Fee Rules

All cancellation times are based on our official business clock.

• Notification must be sent before your scheduled rental start time.
• Unannounced same-day changes on arrival may not be accepted subject to vehicle availability.
• During peak seasons or when vehicle stock is limited, modification requests may be rejected. Please consult us in advance.

Any amendment to booking date, pickup shop, vehicle model or rental period counts as a reservation change. Changes are subject to available fleet at the selected store.

3. No-show Policy

If you fail to arrive without prior notice and do not contact us, the reservation will be treated as a no-show. Full rental charges may apply and refunds will not be issued.

4. Special Circumstances

Cancellations caused by natural disasters, flight delays or other emergencies do not automatically guarantee full refund. Supporting documents may be required for review.

5. Refund Processing

Approved refunds will be processed to your original payment method. Processing times vary depending on payment providers and banks. We cannot be responsible for third-party payment system delays.

6. Policy Updates

We reserve the right to revise this cancellation policy. The latest version published on the website shall prevail for all reservations.